Frequently Asked Questions

Why should I rent from a vacation rental company?
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If you rent through a licensed property management company in Hawaii, you have guaranteed support and services. If not, you risk sending money to an individual who doesn't represent a registered business, thereby exposing yourself to potential fraud, especially when the person is not a licensed and insured business on Hawaii. Your funds are most likely not held in a trust account, and most likely will be mixed up with personal finances.

Vacation rentals managed by individual owners are only legal if they follow certain rules and laws as spelled out in Tax Act 326. These rules are created for your protection. The HRS statues of Hawaii specifically state that rental property must be managed by an on-island property manager and contact person.

Boundless Hawaii is a licensed real estate brokerage firm that has managed vacation rental properties on Hawaii for over 10 years. With us, your money and vacation are in professional hands, giving you peace of mind.

Do you provide arrival services?
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We provide two types of arrival services:

Airport pickup: we can come greet you at the airport and escort you to your property. We can help you with entering the property and getting things situated.

Grocery Services: we provide basic grocery packages to get you through the first 48 hours. This is a great service that eliminates the need for you to immediately to the grocery store to shop for the basics.

Do I need to check in with someone?
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There is no need to check in with our offices. We will send you an arrival package before you leave for your vacation. The package contains all the necessary information to locate your property, instructions where to find the keys, access codes, and anything else you need to start your vacation.

Can I come to your office?
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Absolutely! Please come by our offices during normal business hours. We would love to hear from you and get to know you. Our offices are located at the South end of downtown Kona, directly off Alii drive. Please go here for further details.

How do I find the property?
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Before you depart your hometown, we will send you a package that includes all required instructions to find the property. We will also send you a link to our smart phone app.

How do I get access to the property?
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Before you depart your hometown, we will send you a package that includes all required instructions with where to find the keys of the home (they are provided in a lock box at the property), required access codes (if applicable), access keys and codes to common areas (for condominiums), etc. This information will also be available through the smart phone app.

What if the property is in a gated community?
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Before you depart your hometown, we will send you a package that includes all required instructions with access codes for gates etc.

Will I have to disable an alarm system?
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No. We will have disabled any alarm systems prior to your arrival. In case you have trouble with the alarm system please call us at: 808-334-0548

Who do I contact if I have issues finding or entering the property?
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During normal business hours you can contact us at 808-334-0548. In case of an emergency after business hours, please dial the same number and you will automatically be forwarded to someone that's on call to help you.

What kind of linen services are provided?
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We will provide all necessary lines for the available beds, and towels. The number of towels depend on the size of the property and the number of bedrooms.

What can I expect in terms of pots, pans, dishes etc.?
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In all units we provide the necessary pots, pans, dishes, utensils etc. to make sure your stay is comfortable and you are able to prepare and consume your food in comfort.

Is the unit stocked with any groceries or other food supplies?
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The properties do not come with any groceries or food supplies. We will provide water, some coffee, soap, small box of detergent etc. to get you through the first few hours. We do offer grocery services for a fee. When you make your reservation, and register on our customer web site, you will be provided with an option to order a grocery package. We offer a few different package configurations.

Can I drink the tap water in Hawaii?
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Yes, you can drink the tap water in Hawaii. It is perfectly safe like anywhere else in the United States.

What kind of kitchen appliances should I expect?
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The properties are all outfitted with standard appliances. The higher end properties might have more expensive appliances like double ovens etc.

Can I do laundry in the unit?
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Yes, almost all of our units have a washer and dryer. Check out the feature list in the property of your choice and you will find detailed information about the property.

Is air-conditioning provided in the units?
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Most properties have air-conditioning, however, depending on the class of property you rent, the cost of running the air-conditioning may or may not be included. Electricity is extremely expensive in Hawaii. Properties positioned at higher elevations (hillside locations) often have a nice cool breeze, and opening a window is often enough to keep the property cool. Also, Hawaii is an open-air type of island. Most people enjoy the ocean breeze of the tropics over sitting in an air-conditioned room.

How is pool and landscaping services dealt with during my stay?
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We will do our best to minimize disrupting your vacation. However, pools and landscaping must be maintained on a regular schedule to ensure the property you rented stays in tip top shape. We will inform you if maintenance services are scheduled during your stay.

What kind of privacy can I expect from a vacation rental?
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You will have absolute privacy. The property you rented is yours for the duration of your stay. It might be necessary to perform repairs or other services during your stay. We will of course let you know ahead of time if any of this will take place. It's important that we have your most current contact information while you are in Hawaii so that we can connect with you when required.

Who do I contact if something is broken and needs repairs?
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Please call us immediately at 808-334-0548 if anything is wrong with the property you are renting. We will do everything possible to take care of it right away! Our goal is to give you a relaxing and unforgettable experience.

What kind of insurance coverage do I have?
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When you booked with us we asked you to take out basic rental damage and liability insurance. This is to protect you and us. When you set up your account with us, after you complete your reservation, we will provide you with all the detailed documentation related to insurance. In the meantime, you can find more information by following this link.

What is expected from us when we depart?
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Kindly maintain a clean house throughout your visit. Bugs just love dirty counters, trash and dirty dishwashers. Upon your departure, the only towels left unclean should be those used during your last day (one towel per guest, plus the bed linens from each bed). The cleaners will take care of the items used during your last day. Please do not make the beds before you leave. Please put all dirty dishes in the dishwasher and start the dishwasher before you leave. We'll provide you with more details when you make your reservation. You can also find more information in our Rental Policies and Rental Agreement.

Where do I leave the key when we depart?
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We provide lock boxes or electronic keys for all our properties. You can leave the main key in the lockbox after you lock the house and depart for the airport.

Do we need to check out at your office?
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There is no need to check out at our office. Of course we would love to say goodbye, but we can arrange for all final items via email or phone.

Important Message

Many changes are sweeping through the vacation-rental industry as companies consolidate and forge new partnerships. This is not surprising given the immense popularity and growth the industry has enjoyed.

Recently, Expedia aquired Home Away/VRBO. Although this, and similar actions often bring additional services to consumers, they also increase costs, forcing acquired businesses to conform to new policies that maintain consistency across products and services. As a result, Home Away and VRBO started charging significant booking fees.

Save money: search using your preferred website, BUT BOOK DIRECTLY THROUGH US!!

Important Contacts:

Boundless Hawaii Main Office:
877-782-5662

CSA Travel Insurance:
877-243-4135

Another Important Number:
333-444-5566

And Yet Another:
444-555-6677
Send
Rental Agreement
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Rental Policies
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